This may come as a shock, I really do want to help. I want to help businesses use technology to better their business. It seems as I talk to people, everyone is frustrated with computers and network systems. They don't understand them nor do they want to. They just want things to work so they can get home and do something fun. Who wants to spend all afternoon figuring out how to setup software or install a new hard drive or cure a computer virus??? Nobody! Including me!! We all just want to get on with our day and hope our technology helps us or at least stays out of our way. There must be a way to have all of this stuff work all the time...
You want to know the secret? It doesn't. It doesn't work all the time. All of the technology, cell phones, computers, networks, wireless devices, etc. don't work all the time. They are machines that function as tools. Complicated ones at that! As with all machines, they need to be serviced. The key to lowering the frustration is choosing the time and place for service rather than letting the machine choose it for you.
Preventative maintenance can make a great deal of the problems go away but it won't solve all the problems. You also need to have someone standing by to answer the questions you can't answer and perform the miracles with the mouse you can only dream of. But can one person do that?
Again, the answer is no. We all have lives and so does your tech guru. They can't be all places at once. So what can you do?? Get a team. A team is better than the sum of its parts. It can do things the individuals could never do on their own. It can come up with answers to problems, anticipate needs and perform the miracles. The real answer to all of the questions is to have a team of professionals there to make it all happen.
But don't stop with technology, do this for every part of your business. Find a team to manage your accounting, your fleet vehicles, your sales calls, etc. The concept works for nearly any problem. Try it out. You will be surprised much less frustration you have and how much more time you will find.
David Kramer has been working with technology of all kinds since 1991 while attending the University of Illinois. He has installed computer networks large and small, managed networks over 700 seats, and worked as a network consultant to many institutions. Also, for the last 12 years he has been on the cutting edge of home automation technology including home theaters, distributed audio, lighting control and structured wiring.