Traditional computer service doesn't work for business!
How much time do you have to wait for your computer to work? 2 hours? 4 hours? 2 days? A week??? You need your computer to work right now. All business relies on computers and network systems. Accounting, email, ordering, sales and customer management are just a few of the tasks computers are used for. Most of those computers are connected together with other computers on a network of some kind. This means if your computers or network are not working, you aren't working. And if you aren't working...well we all know what that means.
LANKeeper is different. Instead of waiting for things to break, we use the power of today's computers and networks to monitor for possible problems and fix them before they cause down time. Our relationship with you is different as well. We are your partners in business through technology. We actively participate in your business discussing ways to make technology work for you and help you meet your goals. HCI is your partner instead of just another vendor collecting your money. We don't succeed unless you do!
LANKeeper is different. Instead of waiting for things to break, we use the power of today's computers and networks to monitor for possible problems and fix them before they cause down time. Our relationship with you is different as well. We are your partners in business through technology. We actively participate in your business discussing ways to make technology work for you and help you meet your goals. HCI is your partner instead of just another vendor collecting your money. We don't succeed unless you do!
The REINVENTION of computer and network service for business!
LANKeeper services are divided into two types: Basic and Advanced. Both services types include the following services:
- 24/7 health monitoring for computer and network systems including usage metrics and error code monitoring
- 24/7 Antivirus and Malware monitoring
- Notification to customer of all issues that could potentially result in an outage of any systems as they arise
- Less than 4 hour response time to all new service requests
- Software monitoring and new software install notifications
- Automated maintenance tasks execution
- System and connection up-time monitoring to ensure your always connected
- Access to our online Partner Portal for asset tracking, ticket tracking and service history
- 24/7 computer and network system support from local technicians and engineers
- Less than 1 hour response time to all new service requests
- No additional labor costs for administration and maintenance tasks on covered systems or networks
- Annual physical system inspections and cleanings
- Quarterly Strategic Business Reviews with partners to ensure technology needs are being met and to plan for the future
- Third Party vendor contacts - we work with your software vendors to support your line of business applications
- Professionally managed security for your network and connected systems
Traditional computer and network service can be a burden on budgets with large, unknown costs occurring at the worst times. LANKeeper is better by setting fixed, monthly fees for all services. Under the basic plan you can purchase blocks of hours in advance at a discount and then use those hours when service calls are needed. Under the advanced plan, nearly all maintenance and repair labor costs are included as part of the monthly fee so you don't have to worry about surprise invoices from a virus attack or a corrupt piece of software.
Owning a computer network can be your greatest asset or a burdensome costs. Let HCI and our LANKeeper services turn your computer concerns and problems into confidence and productivity.
